Your personal information matters greatly to us. This page explains in detail how Crikes collects, uses, and protects your data.
Welcome to Crikes' Privacy Policy. This policy explains what information we collect about you when you use our website or mobile app, how we use that information, and what steps we take to protect your privacy.
By registering on, browsing, or using any service on the Crikes platform, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our platform.
Crikes never sells your personal information or shares it with third parties for advertising purposes. Our commitment is to keep your data safe and secure at all times.
This Privacy Policy applies to all Crikes services — including the website, mobile app, Live Casino, slots, promotions, and customer support channels.
Crikes collects two types of information — what you provide directly, and what is collected automatically as you use the platform.
Information You Provide Directly:
Automatically Collected Information:
| Type of Information | Purpose | Mandatory? |
|---|---|---|
| Name & Date of Birth | Identity Verification (KYC) | Yes |
| Email & Mobile | Account Communications | Yes |
| Payment Information | Deposits & Withdrawals | Yes |
| IP Address | Security & Fraud Prevention | Automatic |
| Game History | Service Improvement & Support | Automatic |
Crikes uses your information only for specific, legitimate purposes. We never use your data for anything beyond that without your consent.
You can unsubscribe from marketing emails or SMS at any time. Contact our customer support team and we will update your preferences right away.
Crikes uses cookies on its website and app. Cookies are small text files stored on your device that help improve your browsing experience.
Types of Cookies We Use:
You can control or delete cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain platform features.
Crikes follows the highest industry standards to protect your information. Our security infrastructure is continuously upgraded to keep your data safe at all times.
In the event of a data breach, Crikes will notify affected users and the relevant regulatory authorities within 72 hours.
Crikes retains your information only for as long as necessary. All data is kept while your account remains active.
| Type of Information | Retention Period |
|---|---|
| Account Information | 5 years after account closure |
| Transaction History | 7 years (as required by law) |
| KYC Documents | 5 years after account closure |
| Customer Service Logs | 3 years |
| Cookie Data | End of session or up to 1 year |
Once the retention period ends, data is securely deleted or anonymized so that no individual can be identified.
As a Crikes platform user, you have the following rights over your own data:
You can request access to the information we hold about you at any time.
You can request corrections to any inaccurate or incomplete information.
You may request the deletion of your information under certain circumstances.
You may request that the use of your information be restricted to specific purposes.
You can request a copy of your information in a structured, readable format.
You can request to stop receiving promotional communications at any time.
To exercise any of the rights above, please contact our support team. We will respond to your request within 30 days.
Crikes is for users aged 18 and above only. We do not knowingly collect information from anyone under the age of 18.
Age verification is mandatory at registration. If we become aware that a minor has created an account, it will be suspended immediately and all associated data will be deleted.
If you are aware of a minor using Crikes, please contact us immediately.
If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us. Our data protection team will respond to your message promptly.
If this Privacy Policy changes, we will update this page and notify you at your registered email address. Continued use of the platform will be considered acceptance of the updated policy.
We believe user trust is our greatest asset. That is why we never compromise on data protection.
Crikes uses 256-bit SSL encryption. Every transaction and piece of personal information is transmitted through fully encrypted channels.
Crikes never sells your personal information to third parties. Your data is used solely to provide our services.
We only collect information that is strictly necessary to provide our services. Crikes does not collect data beyond what is needed.
Crikes' Privacy Policy has been developed in compliance with GDPR and international data protection standards.
Once the required retention period has ended, your data is securely deleted. We do not hold onto unnecessary data longer than needed.
We will notify you in advance of any changes to this policy. No hidden terms or surprises — everything is written in plain, straightforward language.
Your privacy is fully protected at Crikes. Register now and join Bangladesh's most trusted gaming platform.