Crikes FAQ — all your questions answered, right here

You must be at least 18 years old to register on Crikes. This is part of our responsible gaming policy. Age is verified during the identity verification process. Accounts belonging to minors will be permanently closed.

Go to the login page and click the "Forgot Password?" link. Enter your registered mobile number or email and an OTP will be sent to you. Verify the OTP and set a new password. The whole process takes under 5 minutes.

Yes, you can update your name, email, and contact details by logging in and going to "Profile Settings". However, changing your registered mobile number requires assistance from customer support. Identity verification details cannot be changed once submitted.

No. Under Crikes' policy, only one account is permitted per person and per device. If multiple accounts are detected, all associated accounts and their balances may be permanently forfeited.

The minimum deposit on Crikes is just BDT 200, keeping the barrier low so new players can get started easily. The maximum deposit limit depends on your account verification status.

Deposits made via bKash, Nagad, or Rocket are typically credited to your Crikes account within 1–5 minutes. If there's a delay, take a screenshot of the transaction and contact us via live chat.

Crikes does not charge any deposit fees. However, your mobile banking provider (bKash, Nagad, Rocket) may apply their own transaction charges. These fees vary depending on the provider.

A wagering requirement means you need to place a certain amount in bets before you can withdraw your bonus funds. For example, if a BDT 1,000 bonus comes with a 20x wagering requirement, you must place a total of BDT 20,000 in bets before withdrawing. Each promotion has its own terms, so read them carefully before claiming an offer.

Every time you log in to Crikes, a daily login bonus is automatically credited to your account. The more consecutive days you log in, the higher the bonus gets. Weekly cashback and special event bonuses are also available.

Most bonuses can be used on all slots games. However, some bonuses may only apply to specific games or categories. Wagering contributions for Live Casino games may differ. Full terms for each bonus are listed on the offer page.

Yes, all games on Crikes are mobile-optimized and run smoothly on both Android and iOS devices. For an even better experience, check out our Download the Dedicated App now.

Among Bangladeshi players, Baccarat is the most popular live game, followed by Andar Bahar and Roulette. Bengali-speaking dealers are also available in the Live Casino at select times. All games on the Live Casino page View.

The minimum withdrawal amount on Crikes is BDT 500. The maximum daily withdrawal limit depends on your account level and verification status. VIP members enjoy higher withdrawal limits.

Common reasons for a rejected withdrawal include: incomplete account verification, unmet bonus wagering requirements, or incorrect payment details. You will be notified of the reason by email. Resolve the issue and submit a new request.

Yes, KYC (Know Your Customer) verification is required before your first withdrawal. You'll need to submit a copy of your national ID or passport along with a selfie. This is necessary to keep your account secure. Once verified, you won't need to go through it again for future withdrawals.

Go to Account Settings, navigate to the "Security" section, and enable two-factor authentication. An OTP will be sent to your registered mobile number every time you log in. With this enabled, no one else can access your account — even if they know your password.

No. Crikes does not sell or share your personal information with any third party. Your data is used solely for service improvement and legal compliance. For more details, please read our Privacy Policy Read.

Change your password immediately and contact our 24/7 live chat support. You can also request a temporary account lock if needed. Our security team will investigate the matter promptly and take the necessary steps.